Ace165 Terms & Conditions – Complete Usage Guidelines

By using the ace165 website and application, you agree to these Terms & Conditions. These terms govern the relationship between ace165 and its users. ace165 reserves the right to suspend or terminate your account at any time for failure to comply with the rules and terms described on this page.

Ace165 is a licensed online betting platform operating under an international gaming license from Curacao. Our services are available only to users in countries and regions where online betting is legally permitted or not prohibited.

• These Terms & Conditions are available in both Bangla and English; in the event of any conflict, the English version shall prevail.
• Ace165 reserves the right to update these Terms & Conditions at any time. Changes take effect immediately upon being published on the site.
• It is the user's responsibility to check this page regularly for updates.

To open an account with ace165, you must meet the eligibility requirements below. All information provided at registration must be accurate and up to date.

Eligibility Requirements

• You must be 18 years of age or older.
• You must not be a resident of any country or region where ace165's services are prohibited.
• Each person may create only one account. If multiple accounts are created, all balances will be forfeited.
• The name, address, and mobile number provided at registration must be accurate and genuine.

KYC Verification

Ace165 verifies the identity of all users. KYC documents may be required before making a withdrawal or placing bets above a certain amount. Typically required documents include:

• Scanned copy of National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of payment method (e.g., bKash number verification).

The full rules for placing bets on ace165 are detailed below. Please read them carefully before betting, as confirmed bets generally cannot be changed.

Bet Acceptance Rules

• A bet is considered final only after it has been registered on ace165's servers.
• Bets may not be saved if your internet connection is lost. In such cases, ace165's server logs serve as the definitive record.
• If incorrect odds are displayed due to a technical error, ace165 reserves the right to void the affected bet.
• Any bets associated with match-fixing or fraudulent activity will be automatically voided.

Live Betting Special Conditions

When using ace165's live betting feature, please note that odds change rapidly. The odds displayed at the time your bet is submitted are final. Odds shown during a match may differ from the final accepted odds due to internet latency.

Betting Limits

• Minimum bet amounts and maximum win limits are set individually for each event.
• Ace165 reserves the right to adjust the betting limits of any user.

Ace165 maintains complete transparency in all transactions. The full deposit and withdrawal rules are outlined below.

Deposit Rules

• The minimum deposit amount at ace165 is ৳500.
• Deposits are generally credited instantly. Deposits via bKash, Nagad, and Rocket are processed within 10 minutes.
• Deposits must be made using a payment account registered in your own name.
• Deposits made from a third-party account will be refunded and the account will be subject to review.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals can only be processed to the same payment method used for the original deposit.

Ace165 bonuses and promotional offers are provided under specific terms. Please read the rules below carefully before claiming any bonus.

General Bonus Rules

• Each bonus has its own Wagering Requirement, clearly stated on the bonus page.
• Bonuses cannot be withdrawn until the Wagering Requirement on bonus funds has been met.
• If wagering requirements are not met within the specified timeframe, the bonus and any winnings derived from it will be forfeited.
• Ace165 reserves the right to modify or cancel any promotion at any time.

Welcome Bonus Terms

• The welcome bonus is available to new members on their first deposit only.
• Creating multiple accounts from the same IP address or device to claim bonuses is strictly prohibited.
• If bonus abuse is detected, ace165 will close all associated accounts and forfeit all balances.

Ace165 believes betting is entertainment, not a source of problems. We encourage all users to bet responsibly and provide a range of practical tools to help them do so.

• You can set your own daily, weekly, and monthly deposit limits.
• A Self-Exclusion option is available, allowing you to temporarily close your account for a set period if needed.
• Our Responsible Gaming team is available seven days a week to assist you.
• Ace165 is committed to preventing minors from betting.

For more details, visit our Responsible Gaming Visit the page.

Ace165 treats the protection of your personal data as its highest priority. Our privacy policy complies with GDPR and international data protection standards.

• Your personal information will never be sold to third parties.
• Information may be disclosed to the relevant authorities solely when required by legal obligation.
• All data is stored on servers secured with SSL encryption.
• You may request the correction or deletion of your data at any time.

To read our full Privacy Policy, visit our Privacy Policy Visit the page.

Ace165 reserves the right to suspend or permanently close any account without notice in the following circumstances:

• Violating any part of these Terms & Conditions.
• Registering with false or misleading information.
• Operating multiple accounts or abusing bonuses.
• Involvement in any fraudulent activity.
• If there is suspicion of money laundering or other financial crimes.

Users may request to close their account at any time by contacting the support team. The opportunity to withdraw any remaining valid balance will be provided before the account is closed.

If you have a dispute regarding a bet outcome or transaction, please submit a complaint to ace165 using the following process:

1. First, contact our 24/7 live chat support.
2. Submit a detailed description of the issue along with supporting evidence (screenshots).
3. Ace165 will provide an initial response within 48 hours.
4. A final decision on complex matters will be communicated within a maximum of 7 business days.

Ace165 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. Any changes take effect immediately upon publication on the website.

• For significant changes, ace165 will notify members via email or in-app notification.
• Continued use of ace165 after any changes constitutes acceptance of the updated Terms.
• If you do not agree to the updated Terms, please close your account and withdraw your balance.

If you have any questions about these Terms & Conditions, please contact our support team: support@ace165.app