Ace165 Privacy Policy – Your Data, Our Responsibility

Welcome to ace165. This Privacy Policy applies to all users of the ace165 website (https://ace165.app) and its associated mobile applications. By using any ace165 service, you agree to this Privacy Policy.

Ace165 believes that protecting your personal information is not just a legal obligation — it is an ethical commitment. We are fully transparent with you, which is why this policy clearly explains what data we collect, why we collect it, and how it is used.

This Privacy Policy forms part of ace165's Terms and Conditions. Together, these two documents govern the legal relationship between ace165 and its users. ace165 operates under an international gaming license from Curacao and complies with international data protection regulations.

Ace165 only collects information that is necessary to provide our services. We never ask for excessive or irrelevant data. The types of information we collect are detailed below:

A. Information provided at registration

• Full Name & Date of Birth
• Mobile number and email address
• Current address and district
• Preferred payment method (bKash, Nagad, Rocket, etc.)

B. Information collected during KYC verification

• National ID (NID) or passport number and scan
• Proof of address (utility bill or bank statement)
• Selfie or live photo (for identity verification)

C. Automatically Collected Technical Information

• IP address and device information (model, OS, browser)
• Login time, betting history, and session data
• Data collected via cookies and tracking pixels
• Click patterns and navigation behavior on the site

Sources of Data Collection

Ace165 uses collected data only for specific, legitimate purposes. We never use your information for anything beyond what is necessary. A full list of how ace165 uses your data is provided below:

Primary Use

• Creating and managing your account, and ensuring its security.
• Processing deposit and withdrawal transactions.
• Determining eligibility for bonus and promotional offers.
• KYC verification and age confirmation.
• Storing betting history and transaction records.

Secondary Use

• Analyzing data to improve ace165's services and develop new features.
• Identifying and resolving technical issues.
• Detecting fraud, money laundering, and suspicious activity.
• Meeting legal obligations and preparing reports for regulatory authorities.
• Sending personalized offers and promotions (only with your consent).

Ace165 does not share your personal information with third parties. However, in certain limited circumstances, sharing specific data may be necessary. Those circumstances are clearly outlined below:

Permitted Grounds for Data Sharing

• Payment Processors: Limited information is shared with bKash, Nagad, and Rocket solely to process deposit and withdrawal transactions.
• Legal Obligation: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Security provided by: Limited data is shared with trusted technology partners for fraud detection and cybersecurity purposes.
• Licensing Authority: Certain data may be shared with the Curacao Gaming Authority for audit purposes.

To protect your data at ace165, we employ industry-leading technology. Our security infrastructure is built in multiple layers, so that if one layer is breached, the others continue to provide protection.

Technical Security

• All data transfers are encrypted using SSL/TLS 1.3 protocol.
• AES-256 encryption is applied to all database storage.
• You have the option to enable two-factor authentication (2FA) on your account.
• Regular security audits and penetration testing are conducted on our servers.
• Suspicious login attempts are automatically detected and blocked.

Administrative Security

• Ace165 staff are granted access only to the information they need to perform their role (Least Privilege Policy).
• All staff undergo regular data protection training.
• In the event of a data breach, affected users will be notified within 72 hours.

Ace165 uses cookies to enhance your experience on the website and ensure it functions correctly. Cookies are small text files stored in your browser.

Types of Cookies Used by ace165

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using certain features on ace165.

You have full control over your personal data at ace165. Under GDPR and international data protection laws, you are entitled to the following rights:

To exercise these rights, email support@ace165.app. ace165 will respond to your request within 30 business days. In some cases, requests will be processed after identity verification.

Ace165 does not retain data longer than necessary. The retention periods for each category of data are outlined below:

Once the retention period expires, data is securely and permanently deleted, or anonymized so it can no longer be linked to any individual.

Ace165 is strictly prohibited for minors (under 18). ace165 does not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If we are informed or become aware that a minor has registered on ace165, the relevant account will be immediately closed and all collected data will be deleted.

If you have any questions, concerns, or complaints regarding ace165's Privacy Policy, please reach out to our dedicated Privacy Team. We take every request seriously.

• Email: support@ace165.app
• Use the subject line: "Privacy Request – [Your Username]"
• Ace165 will respond within a maximum of 30 business days.
• Urgent security requests will be responded to within 24 hours.

For more information about ace165's Privacy Policy, contact us FAQ Page View or Responsible Gaming Read the section.